Because I am no quitter!

So apparently, I am at home, staring at my monitor, thinking of what to write. Oh! Let me write about what's goin' on with my Contact Center Career and How it all started.


Some of you may know that I never imagined myself working in a call center as people discriminate call center agents (and I used to be one of 'em. :-/ ). These people think that if you work in a call center it only means you're not good enough and some may think that you are what they call "UnderGrad" or you just can't find a job and the only choice you have left is to be a Call Center Agent. As long as you can Understand and speak the language, YOU ARE IN! You see what I'm saying?

Everything changed when I started a new life in Manila. I quit my job as a Graphic Artist / Non-linear Video Editor in 2011. Evidently, I wanted a career growth. I started sending applications online. "Lahat din ata ng bangko sa Manila inaplyan ko na." No luck. That's when I started considering workin' overseas. So I was on my way home when I saw this billboard. Jobs Fair! So I went there 2 hours before the Mall opens (ha! ha! Early bird) Little did I know it was a Call Center Jobs Fair! I got too disappointed so I just walked around the mall. After an hour of just walking I decided to give it a try. And there was IBM. I approached this lovely lady and I said I am interested in applying as a Customer Care Specialist. She interviewed me right away and I passed (obviously! ha! ha!) I took the exam and I was endorsed for Operations Interview and If I pass that, I AM IN. I finished the exam at 5pm and I was scheduled for the interview at 9pm. I went home to ask my brother If I should go or not. Without thinking he said "NO!" So I didn't go. The company kept calling me since that day, asking if I was still interested. Eventually, I got my brother's blessing so that's when my career started.

People from training

So I got the job. I met a lot of people and I said to myself, "Working in a call center isn't bad after all". Not only will you improve your communication skills but you'll get to know more about american culture. I find it very interesting. Ha! ha! I am very proud to say that I am consistently meeting all my targets **Good Stats! from the day I started taking in calls until now. Receiving positive feedbacks, how I handle calls and how I talk to the customers from the people in the floor are very overwhelming.

So when I learned about the IJP (Internal Job Post) without having second thoughts, I immediately sent my application. I was lucky enough to be included in the final Interview. I never wanted to expect much and yet I expected that I will be one of the 2. After the interview, I went out of the room unhappy. I got too nervous that I wasn't able to show the Interviewer how Eager was I to be part of the Q.A. Team. I know it sucks, So I just prayed for FAIR JUDGEMENT. I didn't get it. So that is the end of the story. I don't want to go into details because this might be taken against me. I just hope that we were treated fairly (and that EOP was still implemented) which I know they did. I know I didn't get that promotion BUT THAT DOESN'T END HERE.

With my Dear Inna. I still can't believe you didn't get it.

with my Reg

And I can still say that, having this job is like you're back in school. You have classmates, and they are your team mates and your teacher is your team Leader. Does it make sense? ha! ha! Yes it does! I also realized that in this business "People come and go". I know It is just like any other companies but in a call center it's pretty much different, I tell you.

This is what you can call REAL FRIENDSHIP. No Competition. If someone has very high EDR, we just laugh at it or we just simply give tips in lowering it down.

I miss you, Guys!

If you want to survive in this business you got to be strong, and I mean STRONG. You Got to be PROFESSIONAL in every sense of that word. BUT YOU ALSO NEED TO KEEP IN MIND THAT THERE WILL BE PEOPLE WHO DON'T HAVE IT. That's true. I can testify to that. Authority abusive? Oh, There are a lot of them. But like I said, you need to be strong and professional. You are not there to please anyone but you are there to earn money. Having said that, Call center is still fun you just need to learn to love what you're doing and you're good to go. And that's my secret. I learned to love my job and that is why I'm still here and that I can see my future in here.

I just need to continue what I have been doing. Maintain the scores. AND WE'LL SEE WHAT HAPPENS.